Refund & Returns Policy
Thank you for shopping with Steroid Hub Australia. We want you to be completely satisfied with your purchase. If for any reason you’re not happy, please read our refund and return policies below.
1. Eligibility for Returns
– Returns are accepted within 14 days of receipt of your order.
– Items must be unused, unopened, and in their original packaging.
– Due to the nature of our products, certain items may be non-returnable or exempt from refunds; these will be clearly specified at the time of sale.
2. Refunds
– Refunds will be issued to the original payment method once the returned items are received and inspected.
– Please note that shipping fees are non-refundable unless the return is due to our error or a defective product.
3. Return Process
– To initiate a return, contact us at:
Email: returns@steroidhubaustralia.com
Phone: 0485 990 721
– Provide your order number and reason for return.
– We will guide you through the return process and provide you with a return address.
4. Shipping Returns
– Customers are responsible for return shipping costs unless the item is defective or incorrect.
– We recommend using a trackable shipping service to ensure the item reaches us safely.
5. Damaged or Incorrect Items
– If you received a damaged, defective, or incorrect item, please contact us within 7 days of receipt with photos if possible.
– We will arrange for a replacement or refund at no additional cost to you.
6. Non-Returnable Items
– Certain products may not be eligible for return due to safety or regulatory reasons. These will be specified at purchase.
7. Refund Processing Time
– Once your return is received and inspected, refunds will be processed within 5-7 business days.
– You will receive a confirmation email once the refund is issued.
8. Exceptions and Cancellations
– Orders cannot be canceled once shipped.
– Please review your order carefully before confirming.
9. Changes to This Policy
– We reserve the right to update this policy periodically. Any changes will be posted on this page with an updated effective date.
If you have any questions or need assistance with a return, please contact us at:
Email: refunds@steroidhubaustralia.com
Phone: 0485 990 721
Thank you for choosing Steroid Hub Australia. We appreciate your trust and strive to ensure your satisfaction!